General sales and warranty conditions

Quotations:

Unless differently agreed, the validity of all quotations is 2 months. The quotations are provided according the RFQ (request for quotation) which shall contain the complete and detailed specification of the Product, the correctness of which is fully under responsibility of RFQ applicant.

Orders:

Only official orders issued on the Customer’s letter-head are accepted. The Order Confirmation (OC) is issued within 2 working days from the order receipt unless the Products configuration issues arise.
The OC shall be confirmed in writing within 2 working days from the OC date and in all its parts the product code and description, quantities and price, other specific information, if any. The OC is considered confirmed by tacit approval in case no written confirmation is provided by the Customer.

Production time:

An average production time for the standard Products is 3-4 weeks and 2-3 weeks for kits from the OC
confirmation date and/or payment receipt in case of advanced payment term. For some configurations of the standard Products the production time can be different and shall be advised in the quotation and/or in any case in OC. In the period of Christmas holidays and August holidays the days of company closure are excluded from the abovementioned production term.

Delivery terms:

FCA Sovizzo, Italy (Incoterms 2016)

Packaging:

The products are packed in wooden boxes as a standard packaging. Europallets can be also used on request. The prices and details of the packaging are indicated in the apposite section of the Price List.

Payment terms:

The payment should be performed in terms indicated in the invoice and by wire transfer.

Prices:

The prices are indicated in the invoice and intended ex-works, unless differently specified, and do not include any kind of taxes, shipment or other type of costs.

Standard Products orders cancellation:

Modification or cancellation of the orders is accepted only if notified to Hydro-Mec S.p.A. in writing and not later than 3 days from the Order Confirmation and in any case before the production of the ordered Products is launched.

Special execution of customized products:

The Products that are not included in the catalogue or configurations of the products that can not be realized using catalogue, options and accessories brochure and/or online configurator ( www.cleangeartech.com ) are considered Customized Products.

• (a) Hydro-Mec S.p.A. is entitled to examine feasibility of Special Execution of Customized Products and define the minimum quantity, production time and eventually other special sales and production conditions issuing thereafter a Special Execution Quotation that shall be confirmed by the Customer in writing.
• (b) Once the Quotation is confirmed, Hydro-Mec S.p.A. shall realize a Special Execution (SE) data sheet with its unique code for each Customized product. The SE data sheet shall be confirmed in full and in writing by The Customer.
• (c) The production time of SE is definitely settled by Hydro-Mec S.p.A. and notified to the Customer after the SE data sheet confirmation. As a rule, the production time for SE of Customized products is longer than standard.
• (d) The orders of Special Execution of Customized products can not be cancelled unless special written agreement is made before the production of SE is launched.

WARRANTY Conditions:

• (a) Warranty period is 12 months form the shipment date.
• (b) Warranty period could be extended to 18 months prior written agreement of the parties and in any case excluding wearable parts.
• (c) Warranty covers only manufacturing defects. Wearable parts (for example, oil seals or lubricants leakages caused by normal wear) and failures due to the wrong assembling by the Customer are not covered by warranty.
• (d) This warranty is also void in any case in which the products have been misused, used in improper environment conditions, configurated beyond design limits indicated in the catalogue (especially service factor, loads and type of motors) or damaged, even accidentally or whenever installation instructions have not been strictly followed and in case of any natural disasters, in case of negligence of the Customer and the end user.
• (e) The Customer is fully responsible to assure the compatibility of applications and correct mechanical couplings and electrical connections with the specifications of the Products according to Hydro-Mec S.p.A. catalogues and technical documentation
• (f) The liability of Hydro-Mec S.p.A. is strictly limited to the above-stated obligations and it is therefore clearly agreed that Hydro-Mec S.p.A. take on no responsibility for any damage to persons and/or property deriving from accidents of any nature that may occur during use of the Products, whether the warranty is confirmed or otherwise, also in cases of the choice of the Product configuration being recommended by Hydro-Mec S.p.A.

WARRANTY Procedure:

• (a) The Customer shall fill in the COMPLAINT FORM and forward it to Hydro-Mec S.p.A. along with other relevant information.
• (b) Hydro-Mec S.p.A. examines the COMPLAINT FORM and confirms or declines the warranty.
• (c) Hydro-Mec S.p.A. has the right to ask the Customer to send the misfunctioning product to Hydro-Mec S.p.A. for further examination. In case the warranty is not confirmed the Product will be shipped back to the Customer at the Customer expense. If the warranty is confirmed, Hydro-Mec S.p.A. shall compensate the shipment costs to the Customer within the limits of the best shipment quotation.
• (d) In case the warranty is confirmed the Products shall be substituted at Hydro-Mec S.p.A. expense using ordinary shipment procedure. The express shipment can be used prior the agreement of the parties.
• (e) In case the Product can not be substituted Hydro-Mec S.p.A. shall reimburse the value of the Product by issuing of Credit Note or in any other way agreed by the Parties.

WARNING (Please Read Carefully):

The following WARNING and CAUTION information is supplied to you for your protection and to provide you with many years of trouble free and safe operation of your product. Read ALL instructions prior to operating reducer. Injury to personnel or reducer failure may be caused by improper installation, maintenance or operation.

• (a) Written authorization is required to operate or use reducers in man lift or people moving devices.
• (b) Check to make sure that certain applications do not exceed the allowable load capacities published in the current catalog.
• (c) Buyer shall be solely responsible for determining the adequacy of the product for any and all uses to which Buyer shall apply the product. The application by Buyer shall not be subject to any implied warranty of fitness for a particular purpose.
• (d) For safety, Buyer or User should provide protective guards over all shaft extensions and any moving apparatus mounted thereon. The User is responsible for checking all applicable safety codes in his area and providing suitable guards. Failure to do so may result in bodily injury and/or damage to equipment.
• (e) Gearboxes operating in high position should have a protective shield for any possible parts falling down for casual accidents where people are moving under them.
• (f) Hot oil and reducers can cause severe burns. Use extreme care when removing lubrication plugs and vents.
• (g) Make certain that the power supply is disconnected before attempting to service or remove any components. Lock out the power supply and tag it to prevent unexpected application power.
• (h) Reducers are not to be considered fail safe or self-locking devices. If these features are required, a properly sized, independent holding device should be utilized. Reducers should not be used as a brake.
• (i) Any brakes that are used in conjunction with a reducer must be sized or positioned in such a way so as to not subject the reducer to loads beyond the catalog rating.
• (l) Lifting supports including eyebolts are to be used for vertically lifting the gearbox only and not other associated attachments or motors.
• (m) Use of an oil with an EP additive on units with backstops may prevent proper operation of the backstop. Injury to personnel, damage to the reducer or other equipment may result.
• (n) Overhung loads subject shaft bearings and shafts to stress which may cause premature bearing failure and or shaft breakage from bending fatigue, it not sized properly.

Our company will not be responsible for any direct or indirect damages, caused by a wrong use of the products or for not observing the catalogue/web indication.